Customer focus figures as a strategic theme across every organization. However, not many organizations can successfully create and implement a roadmap that will fundamentally change the value offering to customer, customer perception of your brand, customer engagement models, back-end operational, organizational and IT capabilities to be truly customer-centric
As an organization, we know at the top and senior management levels the need to be customer..
READ MORECustomer satisfaction is an index on our scorecard. But it doesn't tell us how to improve..
READ MOREHow do we transform ourselves from a products company to a solutions company that can..
READ MOREThere is wide variability in the service quality across our customer touch points. We..
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